Help Center — Technical Support

Common Fixes

Most access issues resolve in under a minute. Run through these steps to refresh your session and keep data flowing.

Log out and back in to refresh your secure session if you see a blank screen or timeout.
Confirm your internet connection or switch networks when pages appear slow to load.
Clear your browser cache and cookies, then reopen Relify for the latest interface.
Enable cookies so Relify can remember your workspace and login preferences.

Display hiccups usually stem from outdated browser settings. Updating your view restores icons, dropdowns, and responsive layouts.

If dropdowns refuse to open, disable browser extensions that block pop-ups and try again.
Icons missing? Refresh the tab or press Ctrl/Cmd + Shift + R to reload fonts and style sheets.
On mobile, rotate to portrait view and zoom to 100% for the cleanest experience. Menus collapse neatly into the sidebar.

Everything you capture can be exported securely. These shortcuts keep finance teams, auditors, and partners informed.

Download invoice PDFs or ZIP archives directly from Billing with a single click.
Access audit logs to see when users restock inventory, start stock takes, or adjust visit details.
Need to add or delete an appointment before exporting records? Click the calendar time box to make the adjustment instantly.

Our support crew is ready to help you get back on track. Choose the channel that suits your urgency and schedule.

Email:

support@relify.com.my — replies within business hours (Mon–Fri, 9AM–6PM MYT).

WhatsApp:

+60 12-345 6789 — for quick check-ins, screenshot sharing, and status updates.

Escalations:

High-priority cases trigger proactive follow-ups from our technical specialists.

Tap the questions below for fast answers before reaching out to our team.

Why is my screen stuck on loading?

Refresh the browser and sign back in. If it persists, clear cache and ensure your internet connection is stable.

How do I unlock a user account?

Admins can open Settings > Users, select the teammate, and toggle access back on after verifying their identity.

Why am I not receiving notifications?

Confirm notification preferences in Settings and make sure browser notifications are permitted for the Relify app.

Where can I see system status updates?

Bookmark system-status.html for live uptime information and scheduled maintenance notes.