Help Center — Technical Support

Fixes

Common Fixes

Most access issues resolve in under a minute. Run through these steps to refresh your session and keep data flowing.

Log out and back in to refresh your secure session if you see a blank screen or timeout.
Confirm your internet connection or switch networks when pages appear slow to load.
Clear your browser cache and cookies, then reopen Relify for the latest interface.
Enable cookies so Relify can remember your workspace and login preferences.

Display

Display hiccups usually stem from outdated browser settings. Updating your view restores icons, dropdowns, and responsive layouts.

If dropdowns refuse to open, disable browser extensions that block pop-ups and try again.
Icons missing? Press Ctrl / Cmd + Shift + R to force-reload fonts and style sheets.
On mobile, use portrait view at 100 % zoom. Menus collapse neatly into the sidebar.

Exports

Everything you capture can be exported securely. These shortcuts keep finance teams, auditors, and partners informed.

Download invoice PDFs or ZIP archives directly from Billing with a single click.
Access audit logs to see when users restock inventory, start stock takes, or adjust visit details.
Need to adjust an appointment before exporting? Click the calendar time box to edit instantly.

Contact

Our support crew is ready to help you get back on track. Choose the channel that suits your urgency and schedule.

Email

support@relify.com.my — replies within business hours (Mon–Fri, 9AM–6PM MYT).

+60 11-2857 0172 — for quick check-ins, screenshot sharing, and status updates.

Escalations

High-priority cases trigger proactive follow-ups from our technical specialists.

FAQ

Tap the questions below for fast answers before reaching out to our team.

Refresh the browser and sign back in. If it persists, clear your cache and ensure your internet connection is stable.

Admins can open Settings > Users, select the teammate, and toggle access back on after verifying their identity.

Confirm notification preferences in Settings and make sure browser notifications are permitted for the Relify domain.

Bookmark system-status.html for live uptime information and scheduled maintenance notes.