01
Open the right link
Use a private patient link for easy rebooking, or one public link for new patients.
relify.com/luma/bookPublic clinic group appointment link
Online appointments
Let patients book, pay and arrive ready.
Give every patient a private booking link, or share one public link for the entire clinic group. Patients choose a branch, service, date and time, then pay directly through the clinic’s own payment gateway.
24/7Patient self-booking
1 linkAcross every branch
DirectClinic payment settlement
AutomaticRecords and reminders
From link to confirmed visit
A complete patient booking journey, without the back-and-forth.
Patients can move from finding the clinic to a confirmed, paid appointment in one guided flow. Your team sees the booking immediately inside Relify.
02
Route the booking
Patients select their preferred branch and the service they need before viewing available times.
BranchServiceTime
03
Collect payment
Take a deposit or full payment through the clinic’s connected gateway during booking.
Deposit paid
04
Create the visit record
Relify creates the appointment, alerts the clinic and schedules patient reminders automatically.
Built for multi-branch clinics
One public link. The right branch every time.
Give the entire clinic group one appointment URL. Patients choose a location, service and time, while Relify keeps availability and records attached to the correct branch.
Branch-specific availabilityEach location controls its own services, doctors, schedules, capacity and pricing.
Public and branch-level linksShare a group link everywhere, while keeping dedicated links for individual branches.
Correct records from the startThe completed appointment is automatically assigned to the chosen branch.
Private patient booking links
Make rebooking feel personal, not repetitive.
Every patient can have a private appointment link connected to their clinic record. Returning patients can book again without searching for the clinic or repeating the whole journey.
Unique link per patientShare it through WhatsApp, SMS, email or the patient portal.
Faster repeat bookingsKeep the patient connected to the right clinic group and record.
Manage or reschedulePatients can return to the same link for their upcoming appointment.
Payments owned by the clinic
Connect once. Collect during every booking.
The clinic enters its supported payment gateway credentials inside Relify. Deposits or full payments are then collected during booking and routed through the clinic’s own gateway account.
Gateway credentials per clinic groupConfigure payment access and settlement details in one protected setup.
Deposit or full paymentSet payment requirements by service, branch or appointment type.
Payment status stays connectedThe clinic sees whether the appointment is paid, pending or requires follow-up.
Everything happens next
The booking is confirmed. Relify handles the follow-through.
The patient and clinic stay informed without staff manually copying details, creating records or remembering every reminder.
Clinic notified instantly
Front desk and branch teams can see the new appointment as soon as the patient completes the booking.
New paid booking · Bangsar branch
Appointment record created
The selected branch, service, time, payment status and patient details are recorded automatically in Relify.
Appointment AP-28041 created
Patient reminders scheduled
Send confirmation and reminder messages before the visit, with the clinic details and appointment time included.
Reminder scheduled · 24 hours before
More than a booking form
Scheduling that stays connected to clinic operations.
Every part of the flow is designed to reduce front-desk work while keeping patients, payments, branches and appointment records aligned.
Public, branch and private links
Use the right entry point for every situation: one clinic-group URL, a dedicated branch URL, or a private link tied to an existing patient.
Real-time time slots
Only show times the selected branch and service can actually accept.
Service-specific rules
Control duration, pricing, online availability and payment requirements by service.
Connected payment status
See the booking and its payment state together, without separate reconciliation notes.
Ready for clinic growth
Add more branches, services and booking links without rebuilding the patient experience.
Questions & answers
A clearer picture
A clearer picture
of your appointments.
What to know about booking links, live availability, online payments and the connected appointment flow.
Talk to our team01What can I manage with Relify Online Appointments?
Clinics can publish booking links, let patients choose a branch, service, date and available time, collect online payment where required, and have the confirmed appointment recorded directly in Relify.
02What is the difference between public, branch and private booking links?
A public clinic-group link lets patients begin from the wider clinic network, a branch link takes them directly to one location, and a private link can be tied to an existing patient for a more specific booking journey.
03Are the appointment times shown to patients based on real availability?
Yes. The booking flow is designed to show time slots that the selected branch and service can actually accept, rather than presenting a disconnected list of times.
04Can different services have their own booking rules?
Yes. Clinics can control service duration, pricing, online availability and payment requirements by service so the patient sees the right booking flow for the appointment they choose.
05Can patients pay while making an appointment?
Yes. Where payment is required, it can be part of the online booking flow, and Relify keeps the appointment and its payment status connected instead of relying on separate reconciliation notes.
06What happens in Relify after a patient confirms a booking?
The clinic can be notified, and the appointment record is created with the selected branch, service, time, payment status and patient details so staff do not need to re-enter the booking manually.
07Can Relify send appointment confirmations and reminders?
Yes. The appointment flow supports confirmation and reminder messages before the visit, including the clinic details and appointment time.
08How do I check pricing or arrange a demo?
Visit the pricing page to review current plan options, or contact Relify to arrange a demo and discuss your clinic’s appointment workflow.