01
Booking
Send patients confirmation as soon as their appointment is booked.
Relify Patient Engagement
Stay connected with patients beyond the consultation.
Send appointment reminders, follow-ups, documents and important clinic communication directly through WhatsApp — while keeping every interaction connected to Relify.
- WhatsApp reminders
- Documents
- Follow-ups
Patient journey
Stay connected at every stage of care.
Use Relify to keep routine patient communication moving from booking through follow-up, without asking staff to remember every message manually.
02
Before the visit
Send WhatsApp reminders so patients know when and where to come.
03
After the visit
Share documents and follow-up messages without asking patients to return.
04
Ongoing care
Reconnect when patients are due for reviews, follow-ups or future care.
WhatsApp patient communication
Meet patients where they already are.
Patients already use WhatsApp every day. Relify lets your clinic make it part of the patient journey instead of relying on manual calls, separate phones and disconnected messages.
Appointment confirmations and reminders
Follow-up messages after the visit
Clinic documents sent directly to patients
Replies flowing back into connected conversations
Every enquiry matters
A slow reply can become a lost patient.
Patients may message while your front desk is busy, during consultations or after hours. Relify AI helps keep suitable enquiries moving instead of leaving them waiting for someone to become available.
NA
Waiting“Hi, do you offer health screening?”New WhatsApp enquiry
FM
After hours“Can I book an appointment tomorrow?”New patient enquiry
JL
Unanswered“What time does your clinic close?”General clinic question
Relify AI can respond instantly to suitable enquiries
Relify AI Agent
Reply before the lead goes somewhere else.
Relify AI can answer suitable incoming questions using information configured by your clinic. Patients get an immediate response while your team stays free to handle the conversations that need a person.
Respond to common service, branch, opening-hour and booking questions.
Keep the full conversation inside the same CRM inbox.
Hand over to staff whenever the conversation needs human attention.
Stay available for suitable enquiries outside normal front-desk response times.
Clinic controlled
Your AI answers from what your clinic allows.
Give the AI the clinic information it is allowed to use, choose when it can reply and define when a person should take over. Your team remains in control of the patient experience.
Knowledge available to AI
Keep the information your AI uses organised and clinic-approved.
Services & pricingClinic-defined service information
Opening hoursBranch operating hours
BranchesLocations and contact details
FAQs & booking rulesApproved answers and next steps
AI behaviour
Choose when the AI can answer and where your team should take over.
AI replies enabledRespond to suitable incoming questions
After-hours repliesKeep common enquiries moving outside clinic hours
Human handoverMove conversations to staff when needed
Sensitive-question escalationDo not continue when a person should review
01New enquiryA patient messages your clinic.
02AI repliesSuitable questions are answered immediately.
03Lead stays engagedThe conversation keeps moving while staff are busy.
04Book or hand overContinue the workflow or bring in your team.
01 · Document delivery
Send documents without making patients chase the clinic.
Send appropriate clinic documents directly through WhatsApp from Relify, so patients can receive what they need without returning to the counter or waiting for staff to send it manually later.
Medical certificatesSend the patient's MC directly.
Referral lettersShare referral documents after the consultation.
Invoices & receiptsSend billing documents digitally.
Patient filesShare appropriate documents from the workflow.
1
Appointment createdConfirmation can be sent immediatelySent
2
Before the appointmentConfigure when reminder messages are sentSent
3
After consultationTrigger an appropriate follow-up workflowSent
02 · Automated reminders
Let Relify remember the follow-up.
Configure reminders around the patient journey and let Relify send them automatically instead of relying on staff to remember every routine message.
Booking confirmationConfirm the visit as soon as it is scheduled.
Appointment remindersChoose how far in advance patients are reminded.
Post-visit follow-upKeep care communication moving after the visit.
Clinic controlledYou decide what gets sent and when.
03 · After the consultation
Care doesn't have to end when the patient leaves.
Use follow-up communication to keep patients informed after the visit, remind them when it is time to return and make ongoing care easier for the team to manage.
Post-visit check-insSend a standard message after the consultation.
Care informationShare appropriate instructions or documents.
Review remindersRemind patients when they are due to return.
Ongoing careKeep recurring patient communication organised.
Connected context
The conversation shouldn't live separately from the patient.
Keep patient communication connected to the workflows your team already uses instead of spreading information across personal phones and separate messaging tools.
Patient+Appointments+Messages+Documents+Follow-ups
Patient experience
Less manual chasing. A smoother patient journey.
01
Fewer missed appointments
Timely WhatsApp reminders make it easier for patients to remember upcoming visits and know what to expect.
02
Less manual follow-up
Automate repetitive communication instead of asking staff to send the same routine messages again and again.
03
A smoother patient experience
Patients can receive confirmations, reminders, documents and follow-ups through a channel they already understand.
WhatsApp reminders
Booking confirmations
Document delivery
Post-visit follow-ups
Automated workflows
AI-assisted responses
Patient-linked conversations